You may return any item within 14 days of delivery for any reason whatsoever (unless the product is bespoke).
Please send us an email and request a return. We would be grateful if you would let us know the reason for the return.
For us to accept a return and issue a full refund you must not have treated or altered the building in any way.
We would ask that you keep the goods in good condition and that they are returned in the same condition as when they were delivered.
Goods that were delivered flat packed must be returned in the same condition including complete disassembly. Care must be taken to ensure that Goods returned are packed well to avoid damage or loss in transit.
Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given.
You will be able to go on line and book a convenient day for collection, exactly as you did for the delivery.
If you decide to cancel after production has commenced you will be liable for the cost of work to the date of cancellation.
If you cancel after the building has been despatched you will be liable for the cost of the building and the return cost, unless the building is incorrect, faulty or substantially damaged on delivery resulting in the building being unfit for purpose. For minor damage replacement parts will be despatched.
Charges for Cancellation?
In certain situations a charge may be levied for the collection of cancelled goods. Shire does not profit from any such charges and they are levied as the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as possible. Any charges are retained from the refund returned to customers.
We will process refunds within 30 days.
Please also read our Terms and Conditions.